View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001917 | T99X171.00 SKB Eagle | SW Issue | public | 2024-04-05 09:15 | 2024-05-09 11:02 |
| Reporter | (ALTech) JunGyu Kim | Assigned To | (SW) Kinbay Wu | Due Date | 2024-04-10 10:00 |
| Priority | normal | Severity | s4-minor | Reproducibility | always |
| Status | closed | Resolution | fixed | ||
| Summary | 0001917: [ATV12] APP crash occurs after Netflix memory increases when Sleep-Netflix key Wakeup Aging | ||||
| Description | Hi Kinbay, SKB's QA was reported that APP crash occurs after Netflix memory increases when Sleep-Netflix key Wakeup Aging https://jira.skbroadband.com/browse/BPM-31007 Reproduce step : 1. Go to sleep mode (active standby) 2. Wait 10 seconds and go to wake up mode with press Netflix key of RCU 3. Repeat for 24 hours They already know we can not build Netflix apk but SKB wants that there anything the manufacturer can fix or possible to request improvements from Netflix. Please check this issue. Thank you. Kim | ||||
| Tags | No tags attached. | ||||
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Hi Kinbay, Please update the progress of this issue. Thank you. Kim |
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Hi Kinbay SKB is requesting an update on the progress. - Please report this issue to Netflix. - Please also check if FXN's other netflix projects have these similar issues Thank you YK.Jung |
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Hi Kinbay Please update the progress Thank you YK.Jung |
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Hi Kinbay Please update the progress Thank you YK.Jung |
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Hi Kinbay I have to report the progress on this issue to SKB within 2 hours. Please update the progress Thank you YK.Jung |
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Hi YK, Fii doesn't have the same issue on other project because of different SoC and code base. We also checked with AML Taiwan, AML said there is no other report such kind of issue. Thank you! |
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Hi Kerwin At yesterday's meeting, I reported to SKB with only the content. (#15518) This issue was created on 4/5 and there was no progress, so I asked that fxn report it to netflix on 4/15. But there was no update on the progress until yesterday. Please let me know why this is happening and what the problem is. and Is this issue currently reported on netflix? FYI, INTEK is already in discussion with netflix on this issue I think netflix has also started to be aware of this issue. Please update the progress by 4/25. Thank you YK.Jung |
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Hi YK, Fii can create Ticket on Netflix portal site for certification issues. But we never create or discuss field issues with Netflix, it should belong to SoC vendor. If ALT need Fii to create Ticket on Netflix portal, please provide detail information such as APP version, reproduce steps..etc Thank you! |
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Hi Kerwin APP version is ================================================= [NO-JIRA] Update Netflix Apk 10.3.0-1930 ================================================= reproduce steps is It is in the description of this mantis. Thank you YK.Jung |
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Hi Kerwin Please let me know if there is any update from netflix. Thank you YK.Jung |
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Hi YK, Currently, no updates from Netflix. |
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Hi Kerwin, I have received from SKB's QA, This issue is not occurring on FW 15.542.42. So I close this issue. I will let you know if any further questions regarding this issue. Thank you for support. Kim |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | New Issue | |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | Status | new => assigned |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | Assigned To | => (SW) Kinbay Wu |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | File Added: image.png | |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) SY Yoon | |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Younkwang Jung | |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Wooshin Kang | |
| 2024-04-05 09:15 | (ALTech) JunGyu Kim | Issue Monitored: (ALTech) Sangmin Choi | |
| 2024-04-11 13:22 | (ALTech) JunGyu Kim | Note Added: 0015410 | |
| 2024-04-15 17:52 | (ALTech) Younkwang Jung | Note Added: 0015451 | |
| 2024-04-18 08:31 | (ALTech) Younkwang Jung | Note Added: 0015478 | |
| 2024-04-19 09:47 | (ALTech) Younkwang Jung | Note Added: 0015498 | |
| 2024-04-22 12:31 | (ALTech) Younkwang Jung | Note Added: 0015516 | |
| 2024-04-22 12:32 | (ALTech) Younkwang Jung | Note Edited: 0015516 | View Revisions |
| 2024-04-22 15:05 | (SW) Kerwin Chen | Note Added: 0015518 | |
| 2024-04-23 08:25 | (ALTech) Younkwang Jung | Note Added: 0015521 | |
| 2024-04-23 08:54 | (ALTech) SY Yoon | Issue Monitored: (SW) Kerwin Chen | |
| 2024-04-23 08:54 | (ALTech) SY Yoon | Issue Monitored: (PM) Cato Chang | |
| 2024-04-23 09:17 | (SW) Kerwin Chen | Note Added: 0015523 | |
| 2024-04-23 10:44 | (ALTech) Younkwang Jung | Note Added: 0015525 | |
| 2024-04-23 11:36 | (SW) Kerwin Chen | Note Added: 0015526 | |
| 2024-04-23 11:36 | (SW) Kerwin Chen | File Added: image-2.png | |
| 2024-04-29 12:09 | (ALTech) Younkwang Jung | Note Added: 0015596 | |
| 2024-04-29 13:51 | (SW) Kerwin Chen | Note Added: 0015599 | |
| 2024-04-29 13:51 | (SW) Kerwin Chen | File Added: image-3.png | |
| 2024-05-09 11:02 | (ALTech) JunGyu Kim | Status | assigned => closed |
| 2024-05-09 11:02 | (ALTech) JunGyu Kim | Resolution | open => fixed |
| 2024-05-09 11:02 | (ALTech) JunGyu Kim | Note Added: 0015730 |
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